How AI has supercharged dispute resolution and arbitration

The use of arbitration as an alternative to litigation has been rising for a while now.

Fueled by favorable U.S. Supreme Court rulings and long delays in the court system, arbitration has emerged as a faster, more streamlined option for parties looking to resolve disputes.

The emergence of generative artificial intelligence has supercharged arbitration even more, allowing for automated dispute resolution without the need for human experts to preside over matters. The American Arbitration Association has been at the forefront of this, launching an AI-enabled arbitration tool, which uses AI to summarize claims, analyze evidence and generate draft awards in construction disputes. The tool is voluntary and is used, mainly, for document-only cases.

Arbitration, however, has its critics. Some claim that it favors companies, while others point to its speed as insufficiently protective of parties—especially individuals. And, of course, AI-automated dispute resolution brings up a lot of other issues, including distrust of technology and consumer protection.

In this episode of the Legal Rebels Podcast Colin Rule, the president and CEO of ODR.com, a for-profit subsidiary of the American Arbitration Association the International Centre for Dispute Resolution, talks to the ABA Journal’s Victor Li. Rule co-founded Modria, an online dispute resolution provider and was the director of online dispute resolution at eBay and PayPal.

They discuss how generative AI has impacted dispute resolution and where things might be heading in the area of AI-enabled arbitration.

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In This Podcast:

Colin Rule

Colin Rule is the president and CEO of ODR.com, a for-profit subsidiary of the American Arbitration Association the International Centre for Dispute Resolution. Rule co-founded Modria, an online dispute resolution provider. From 2003 to 2011, Rule was director of online dispute resolution for eBay and PayPal. He has worked in the dispute resolution field for more than 25 years as a mediator, trainer and consultant.

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